399bit Privacy Policy

1 Who We Are

399bit is an online gaming and entertainment platform available at 399bit.fun, offering casino games, live tables, sports betting, fish games and other interactive entertainment services to players in Pakistan. When you register for an account, make a deposit, place a bet or interact with any part of the 399bit platform, you are sharing certain personal information with us.

As the platform operator, 399bit is responsible for determining how your personal data is collected, stored and used. This Privacy Policy sets out our obligations to you in that role and your rights as a data subject. If you have any questions about how we handle your information, the support team is available 24/7 through the platform's live chat.

2 Information We Collect

We collect information from you in different ways — some you provide directly, some is generated automatically as you use the platform, and some may come from third-party verification services. The categories below cover what we collect and why.

We do not collect sensitive categories of personal data such as biometric data, health records or political opinions. We only collect what is described above.

3 How We Use Your Data

The information we collect is used for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect given the nature of an online gaming platform. The main purposes are:

• Account management: Creating and maintaining your 399bit account, verifying your identity, and managing your login credentials and session security.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer, and maintaining accurate records of all financial activity on your account.
• Platform operation: Delivering casino games, sports betting markets, live tables, fish games and other features to your device in a functioning and personalised way.
• Bonus and promotion delivery: Tracking wagering requirements, crediting bonuses and verifying eligibility for promotions including cricket and PSL-specific offers.
• Fraud prevention and security: Detecting and investigating suspicious activity, duplicate accounts, bonus abuse, money laundering risks and other platform integrity issues.
• Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions for quality and audit purposes.
• Responsible gaming: Monitoring account activity for signs of problem gaming behaviour and applying any self-imposed limits or exclusions you have requested.
• Platform improvement: Using anonymised and aggregated usage data to understand how players interact with the platform and improve features over time.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, security alerts and promotional offers where you have opted in.

4 Legal Basis for Processing

399bit processes your personal data on the following legal grounds depending on the specific activity:

• Contract performance: Most processing is necessary to deliver the services you have signed up for — maintaining your account, processing deposits and withdrawals, and enabling gameplay.
• Legal obligation: Identity verification, anti-money laundering checks and record-keeping are carried out to meet legal and regulatory obligations applicable to online financial services.
• Legitimate interests: Fraud prevention, platform security monitoring and responsible gaming oversight are carried out on the basis of our legitimate interest in operating a safe and fair platform.
• Consent: Where we rely on consent — such as for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5 Sharing Your Information

399bit does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and relevant banking partners solely to process your PKR deposits and withdrawals.
• Identity verification services: Where required, identity documents may be shared with third-party KYC verification providers to confirm your identity and prevent fraud.
• Game providers: Your account identifier and relevant session data may be shared with third-party game studios that power the casino, live table and fish game products on the 399bit platform. These studios do not receive your full personal profile.
• Technology and hosting providers: Platform infrastructure, data storage and security services are provided by third-party technology partners operating under strict data handling agreements.
• Legal and regulatory requirements: We may disclose your information if required to do so by applicable law, court order or in response to a legitimate authority request.
• Business transfers: In the unlikely event of a platform acquisition, merger or restructuring, your data may be transferred to the new operator as part of that process. You will be notified if such a change affects how your data is handled.

6 Payment Data & PKR Transactions

All deposits and withdrawals on 399bit are processed in Pakistani Rupees (PKR). When you initiate a payment using JazzCash, Easypaisa, Raast or Bank Transfer, the transaction is processed directly through that provider's secure payment infrastructure.

399bit records the following for every transaction:

• Transaction type (deposit or withdrawal)
• Amount in PKR
• Payment method used (e.g. JazzCash, Easypaisa)
• Date and time of transaction
• Transaction reference or confirmation number
• Status (pending, completed, failed or reversed)

We do not store your full mobile wallet credentials, bank account numbers or card numbers. This information is processed exclusively by your payment provider and is subject to their own privacy policy. If you have questions about how JazzCash, Easypaisa or your bank handles your payment data, you should refer directly to their respective privacy documentation.

7 Cookies & Tracking Technologies

399bit uses cookies and similar technologies on the website and mobile app to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preferences and maintain the security of your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your settings and preferences — such as your preferred deposit method or display options — so you do not need to configure them every time you visit.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and does not identify individual users.

We do not use cookies to build advertising profiles or to track your behaviour across external websites. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to use the platform.

8 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal, financial and security obligations. Specific retention periods vary by data category:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure as required for compliance purposes.
• Transaction and financial records: Retained for a minimum period in line with standard financial record-keeping requirements.
• Gaming history: Retained to support dispute resolution, responsible gaming monitoring and audit purposes.
• Support correspondence: Retained for a reasonable period after the matter is resolved, to maintain a record in case of future related queries.
• Marketing preferences: Retained until you opt out or request deletion of your account.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Security Measures

399bit takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

• All data in transit between your device and our servers is encrypted using HTTPS/TLS protocols.
• Sensitive data — including identity documents and financial records — is stored in encrypted form at rest.
• Access to personal data is restricted to authorised staff and service providers on a strict need-to-know basis.
• Account access is protected by password authentication and, where available, additional verification steps.
• Our systems are monitored for unusual activity and potential security incidents around the clock.

Despite our best efforts, no online system is completely immune to security risks. In the event of a data breach that poses a risk to your rights or interests, we will take prompt action to contain it and notify affected users as appropriate.

10 Your Rights

As a 399bit player, you have the following rights over your personal data. You can exercise any of these rights by contacting the support team.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases — particularly where legal obligations require us to retain certain data — we may not be able to fulfil a deletion request in full. We will always explain clearly what we can and cannot do and why.

11 Children's Privacy

The 399bit platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered for or is using a 399bit account, please contact the support team immediately. Any account confirmed to belong to a minor will be closed and all associated data removed.

Age verification is part of our standard KYC process. If we have reason to believe that a registered player may not meet the minimum age requirement, we reserve the right to suspend the account and request verification before it can be reactivated.

12 Changes to This Policy

399bit may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data handling standards, or improvements to how we describe our practices. The date at the top of this page will always reflect when the policy was last revised.

For material changes — those that significantly affect how your data is used or your rights as a player — we will make reasonable efforts to notify active account holders via the platform or by email to the address registered on your account. Continued use of the 399bit platform after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically so that you stay informed about how your information is being handled. If a change is something you are not comfortable with, you are free to contact the support team to discuss your options, including account closure.

13 Contact & Data Requests

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being used, you can reach the 399bit support team through the following channels:

• Live chat: Available 24/7 directly on the 399bit website and mobile app — the fastest way to get a response.
• Email: Send your query to [email protected] — we aim to respond within 2 business days.

When submitting a data rights request, please include your registered account email address and a brief description of your request so we can locate your records quickly. We may ask for verification of your identity before processing sensitive requests such as data access or deletion.

For general questions about account rules, bonuses or game policies, you may also find answers on the FAQ page.